All helpline operators who will be answering crisis calls are required to go through an intensive 40-hour training.

The second training was facilitated by 2 trainers, Dr. Samar Zebian and Mrs. Carla Shehfe who received Training of the Trainers (TOT) during the first Embrace Lifeline Training. This training was attended by 9 eligible helpline operators resulting in a total of 17 trained helpline operators.